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Patinet Services Representative II

Req # 35946 Job Location Los Angeles, California - US

Our work is 24 hours a day, 365 days a year.

No one has more expertise treating children than Children's Hospital Los Angeles. CHLA is the only children's hospital in California to make the prestigious U.S. News & World Report Honor Roll of "Best" children's hospitals, and is nationally ranked in all 10 pediatric specialties.

Join a hospital where the work you do will matter—to you, to your colleagues, and above all, to our patients and families. At times the work may be challenging, but it is always rewarding. We hope you’ll come and find out for yourself.

It’s Work That Matters.

Position Summary: The Patient Service Representative II provides patient-families with a positive experience at CHLA by performing clerical tasks primarily associated with answering incoming calls, registration, and patient check-in/out procedures, collection of patient co-pay or deductibles, scheduling and verifying patient appointments. Completes financial clearance and authorization duties, serves as the administrative support for assigned providers. Works closely with assigned providers to ensure follow up care is completed. Assists with creation and review of divisional performance reports and metrics.

Minimum Qualifications: One-year experience in medical front office setting, 3+ years in medical office setting preferred.

Education/Licensure/Certifications: High school diploma or GED required.

Skills Required: Bilingual English/Spanish is preferred. Excellent telephone manner and ability to deal effectively with the public. Demonstrates strong critical thinking and problem solving skills.

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