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Referral Receipt Rep

Req # 31081 Job Location Los Angeles, CA - US
Give your career the best treatment.
Ready to be part of the first and largest pediatric hospital in Southern California? This is Children's Hospital Los Angeles. A place where you can make a real difference in the lives of our patients and their families. A big responsibility? Absolutely. But if you’re up for the challenge, we’re on the lookout for amazing professionals to join our elite teams – talented individuals who can continue our high level of care.

Under moderate supervision, the Referral Receipt Representative performs clerical tasks associated with managing referral receipt and coordinating clinical triage processes. Provides excellent customer service to patients, providers, and clinic staff at all times.

Provides excellent customer services to patients, providers, and clinic staff. Answers telephone calls with respect and courtesy. Screens calls for problems that may be related to other departments / clinics and refers to clinicians when necessary. Provides general information regarding CHLA to callers when appropriate.

Manages referral receipt processes. Receives and coordinates inbound referrals from patients and physicians requesting services at CHLA. Ensures referral is complete – all required information is included on the referral and all necessary supporting documentation is attached. Monitors all referral receipt methods – fax and e-mail. Enters all received referrals into iTrack (or alternate referral management system) and attaches supporting documentation.

Coordinates with Patient Coordinator – Referral/Scheduling Representatives for Incomplete Referrals. Enters all received referrals into iTrack and reviews referrals for completeness. Indicates incomplete referrals and coordinates with Patient Coordinator – Referral/Scheduling Representatives for follow-up.

Coordinates referral clinical triage with CHLA clinics. Assigns referrals to appropriate clinics for referral clinical triage in iTrack (or alternate referral management system). Monitors outstanding referrals - follows up on referrals that have been pending referral clinical triage with the assigned clinic.

Minimum Education/Training Required:
High School diploma or equivalent relevant experience.

Minimum Experience Required:
Two years experience in medical front office setting or hospital scheduling or admissions call center.

Knowledge, Skills and Abilities Required:
Bilingual English / Spanish is preferred. Excellent customer service and telephone etiquette. Ability to deal professionally and effectively with prospective, new, and follow-up patients or guarantors, providers, staff, and the public. Strong organizational skills and a comfortable working knowledge of computers. Knowledge of medical terminology and managed care system.

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